Frequently Asked Questions

Q: Can I order directly from Mossy Oak® Targets as a retail customer?

A: Yes! We offer direct retail sales through our online store as a convenience for our customers.

Q: How do I place an order?

A: You may shop online using our online store.

Q: Can I place an order by telephone?

A: No. Retail sales are only available through our online store.

Q: What methods of payment are available online?

A: We accept all major credit cards.

Q: Can I order by C.O.D. online?

A: No. We cannot accept COD orders. We accept all major credit cards.

Q: Can I shop online without a credit card?

A: No. In order to complete your order using our online store, you will need a major credit card.

Q: Do I have to pay sales tax?

A: Sales Tax will be added to the total price of your order if your shipping address is in the State of Indiana or the address where you plan to ship the order is in the State of Indiana. If your shipping address is located outside of the State of Indiana, no sales tax will be added.

Q: What shipping options are available?

A: The following methods of shipment are currently available on our website: USPS.

Q: How much does shipping cost?

A: The cost of shipping an order depends on the size and weight of the order, and the destination it is being shipped to. Some items may incur an extra charge due to size and/or weight.

Q: Can I have my order shipped to a Post Office Box?

A: Yes, USPS will deliver to a Post Office Box.

Q: Can I have an order shipped to Alaska or Hawaii?

A: Yes, we ship to all 50 states.

Q: How do I cancel an order?

A: You may cancel your order by contacting our sales department. Due to our normal turnaround time on processing and shipping orders, we strongly recommend canceling by telephone 877.404.3354.

Q: Is there a warranty on Mossy Oak® Targets products?

A: All Mossy Oak® Targets products are covered against manufacturing defects for a period of one year from purchase. Defective products may be returned within the warranty period for exchange, at our discretion.

Q: How do I return an order?

A: If you want to return an item ordered from our online store (except closeout items), you must first obtain a Return Authorization (RA) number by either e-mailing us at info@mossyoaktargets.com or call us at 877.404.3354. Once you have obtained your RA number, return your product, along with a copy of the invoice with the RA number written on it, to: Mossy Oak® Targets ATTN: Returns 4692 S. County Road 600 E. Plainfield, IN 46168.

Closeout items can not be returned.

Q: How do I obtain a refund on a returned product?

A: You may obtain a refund only on ITEMS PURCHASED DIRECTLY FROM MOSSY OAK® TARGETS. To receive a refund, follow the return procedure above. Refunds will be for the cost of the item. Shipping is NOT refundable.

Q: How do I know if my order was received?

A: When your order is processed, you will be sent an acknowledgement by e-mail with the total cost of your order.

Q: When will my order ship?

A: Orders are normally processed on the same day they are received, or the next business day, if received after hours.

Q: Will I be notified when my order ships?

A: When your order is processed, we will e-mail you with the tracking number and total cost.

Q: How do I track my order?

A: Once you receive your tracking number by e-mail, you can track your order on line by going to www.usps.com.

Q: How do I become a Mossy Oak® dealer?

A: To find out how to qualify as a dealer, please contact our sales department.

Q: Who do I contact if I need more help?

A: You can contact customer service by e-mail at info@mossyoaktargets.com or by telephone at 877.404.3354, Monday through Friday 8:00 am to 5:00 pm Eastern Time.